Difficult Conversations:
Managing Unexpected Patient Outcomes
an ai-driven training experience
How Prepared Are Your Staff in Navigating Delivery of Bad News?
Let Xuron Unlock Their Full Potential
These courses are invaluable for all healthcare professionals, including doctors, nurses, and support staff, who may face the challenge of discussing unexpected medical outcomes with patients and families.
Learning Objectives
Effective Communication
Learn the most appropriate strategies for initially notifying a family about an unexpected death.
Clear Explanations
Master the use of layman’s terms to explain medical procedures and outcomes following tragic incidents.
Emotional Responsiveness
Develop skills to respond appropriately to emotional cues from families during such critical times.
Confidence in High-pressure Situations
Build confidence in handling high-stress situations while maintaining professional decorum.
Mitigate Legal Risks:
Navigate Medical Legality with Confidence
Deepen your understanding of the legal aspects surrounding unexpected patient deaths. Our course provides essential knowledge on how to communicate effectively while adhering to legal standards and protocols. Gain confidence in your ability to handle sensitive information responsibly, ensuring that all communications are clear, accurate, and legally compliant.
Secure Communication Practices
Learn the best practices for initiating difficult conversations, emphasizing the importance of setting, presence, and phrasing to reduce liability risks. Train to deliver news with precision and care, avoiding speculative language that could lead to misinterpretations or legal complications.
Legal Awareness and Protocol Adherence
Enhance your legal awareness by understanding the specific processes for reporting patient deaths within different states. Our training equips you to manage these scenarios with full compliance, providing peace of mind to both healthcare professionals and patient families.
Easily Accessible
Available on ios & android
Xuron’s courses are designed for the student on the move. With full accessibility on iOS and Android, the transformative education they need is as convenient as reaching into their pocket.
Task-Based Virtual Human Conversation
Our approach guides users through interactive simulations, presenting specific tasks to address in conversations with virtual family members. This ensures learners systematically cover key points in delivering bad news, providing a structured yet flexible learning experience that hones clinical skills in real-world scenarios.
AI-Driven Feedback with a Personal Touch
AI Driven feedback
The AI engine plays a crucial role in our simulations, where it acts as an expert observer, analyzing every aspect of a learner’s interaction with virtual family members during sensitive conversations about unexpected patient deaths. This includes evaluating the delivery of difficult news, responsiveness to emotional cues, clarity in medical explanations, and overall communication effectiveness.
Powerful Courses
Xuron transforms medical education with immersive courses, equipping learners with the confidence and competence to excel in real-world clinical scenarios.
Unexpected Death: Unknown Allergy
Course 1
Virtual Family member: greg
Participants practice delivering sensitive news to Greg, a virtual family member, focusing on minimizing liability. Learn to convey information with empathy and precision, ensuring legal compliance in critical conversations.
End-of-Life Choices: Prolonged ICU Stay
Course 2
Virtual Family member: Raj
Participants engage in discussions with Raj about the difficult decision to transition his father to comfort-focused care after a prolonged ICU stay. Despite aggressive treatment for septic shock and respiratory failure, his father’s condition continued to deteriorate, prompting consideration of palliative care.
Navigating Grief: Unexpected Trauma Outcome
Course 3
Virtual Family member: Sarah
Participants engage in a conversation with Sarah about her son’s unexpected death following a severe car accident. Despite resuscitation efforts, he succumbed to severe head trauma and internal bleeding caused by multiple fractures and organ damage.
Meet The Course Creator
Dr. Boris Rozenfeld
Dr. Boris Rozenfeld is a vanguard in medical education, melding his extensive clinical knowledge with a flair for innovative learning design. At the helm of transformation initiatives in healthcare education, His significant contributions include revolutionizing the American Heart Association’s certification programs with adaptive learning technology, significantly boosting knowledge acquisition and practitioner proficiency.
With a career spanning over nine years in continuing medical education (CME), Boris has a rich history with esteemed organizations such as Pri-Med and RMEI, where he created impactful educational programs for both generalists and specialist clinicians. A fervent proponent of generative AI, Boris is at the cutting edge, continuously exploring and implementing new educational designs that integrate large language models.
His dedication to the future of healthcare education is unwavering. Boris is committed to developing sustainable and scalable training solutions that seamlessly marry clinical excellence with contemporary educational strategies.
Start Making a Difference Today
Elevate your communication skills now. Dive into “Difficult Conversations: Managing Unexpected Patient Outcomes” and transform how you approach sensitive family member interactions. With enhanced communication techniques, every conversation becomes a step toward providing exceptional care and support.
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