We build.
Your experts review.
We turn your material into a working course.
How do we
get started?
Bring a case, your teaching material,
or a skill your learners need to practice.
How much material
do we need?
You don’t need a finished course.
Start with what you have.
CASE BRIEF
Who follows up on the test result?
The shift is ending. A patient’s test result is still pending. Nobody has agreed who will check it.
Clarify responsibility
Bring the case you already teach.
A role-play scenario, the learning objectives and any rubric you use. We work with your experts to fill in the rest.
See how we work togetherWho builds
the course?
We build.
What should our team bring?
Your organization
Bring
Orientation material, a handoff standard or a recurring training gap.
Involve
Clinical educators, department or unit leaders, and clinicians who do the work.
Your experts try it.
Your team approves it before learners begin.
Will this feel like
our people?
Your experts shape the virtual person, the conversation
and what good performance looks like.
Their role
A nurse handing over
Their background
Language, accent, region and personal history.
“What’s missing from the handoff?”
How they respond
Busy. Eager to finish the shift.
Their appearance
Age, build, ethnic background and relevant skin conditions.
Five ingredients.
One course.
Follow one example: speaking up at handoff.
Explore the handoff course
Learning
content.
Bring your material. We help shape the learning objectives and introduce who learners will meet.
Speaking up at handoffBefore the
Before the
shift ends.
- Identify what’s missing.
- Confirm who follows up.
Feedback.
A rating and written feedback
for each task.
Identify the missing information
12345
What you did well
You identified both the pending test result and the missing follow-up plan. Saying “I can’t see who will follow it up” made the uncertainty explicit without blaming your colleague. This gave the conversation a specific issue to resolve, rather than leaving the receiving team to infer what was missing.
Areas for improvement
You identified the gap, but your response stopped short of asking for a plan. Explain that the team needs to know who will check the result after the shift changes. Then ask directly: “Who will check it, and how will the receiving team hear back?” This turns an observation into a clear request for action.
Testing.
Knowledge testing is included. Add your own pre- and post-test questions.
Before practiceWhat’s missing
What’s missing
from this handoff?
A named follow-up owner
After practiceWhat completes
What completes
the handoff?
An agreed follow-up plan
Knowledge beforeKnowledge after
Evaluation.
Collect learners’ perspectives before and after the activity.
Multiple choice
How confident are you raising an incomplete handoff?
How will our
learners use it?
In a browser. On their own,
with a small group, or with a whole audience.
How will we know
what to teach next?
Speaking up at handoff“What’s missing from the handoff?”
“The result is still pending, and I can’t see who will follow it up.”
Review the task feedbackConfirm responsibility for follow-up
Choose a moment
to debrief.
Review what the learner said and did, their answers and feedback.
“How would you confirm who takes it from here?”
Bring your program
to Xuron.
Plan the courses, people and delivery around your goals. The Xuron Team works with your experts to build, review and launch your program.
Plan your Xuron programWhat happens next?
We discuss your learners, priorities and existing material, then agree on the scope, expert involvement and launch plan.
Your experts check the content, try the conversations and review the feedback before launch.